Terms & conditions.
The basic terms for enquiries and appointments with Calmora.
Draft template — review and update before publication.
1. Enquiries and booking confirmation
A WhatsApp message or other enquiry is not, by itself, a confirmed appointment. An appointment is confirmed only after Calmora confirms the service, duration, total price, location and date/time with you.
2. Services and pricing
Service descriptions and prices displayed on the website are indicative and may be updated. The final price will be communicated and agreed before confirmation. Do not rely on a price or time slot until it has been confirmed directly.
3. Location and access
Service availability depends on the location, schedule and operational constraints. Customers should provide an accurate location and reasonable access instructions. We may be unable to accept an appointment if access or safety requirements cannot be met.
4. Professional conduct and boundaries
All appointments must remain professional and respectful. Harassment, coercion, threatening behaviour, unlawful requests or conduct that compromises the safety or dignity of any person may result in the appointment being declined or ended, subject to applicable law.
5. Health and suitability
Wellness sessions are not medical diagnosis, treatment or a substitute for advice from a qualified healthcare professional. Customers are responsible for sharing relevant safety information and seeking medical advice where appropriate. If you have an injury, medical condition, are pregnant, or are uncertain whether a session is suitable, consult a healthcare professional before booking.
6. Customer responsibilities
Please be available at the agreed location and time, communicate any changes promptly, and treat service providers respectfully. Keep valuables secure and provide a safe, suitable environment for the appointment.
7. Changes, cancellation and delays
Changes and cancellations are subject to the cancellation policy. If a delay or unexpected issue occurs, contact us promptly so that alternatives can be discussed.
8. Website information
We aim to keep information accurate but do not guarantee that every description or availability statement is always current. We may correct errors or update services and prices. Nothing on this website creates a confirmed booking until we expressly confirm it.
9. Applicable law
These terms should be interpreted in accordance with applicable laws of India. Any jurisdiction or dispute-resolution clause should be reviewed by a qualified legal professional and completed to reflect the business’s actual circumstances.
10. Contact
Questions about these terms: care@calmora.care.