Plans can change.
Here’s how we handle it.
Please contact Calmora as early as possible if you need to cancel or reschedule an appointment.
Draft template — set your actual rules before accepting bookings.
1. Customer cancellations
Contact us on the same channel used to arrange the appointment. The cancellation is considered acknowledged once we confirm receipt. Please provide as much notice as possible.
2. Rescheduling
Rescheduling depends on therapist and time-slot availability. We will confirm any new date and time with you before changing the appointment.
3. Late arrival or no access
If you expect to be unavailable at the confirmed time, contact us promptly. If the service provider cannot access the location or the appointment cannot proceed because of circumstances at the location, we will discuss the next steps under the terms agreed at booking.
4. Cancellations by Calmora
If we need to cancel due to an unexpected operational or safety issue, we will contact you as soon as reasonably possible and discuss rescheduling or any applicable refund.
5. Deposits, payments and refunds
Before launch, state clearly whether any advance payment is required, when it is refundable, and how and when refunds are processed. Do not collect a deposit until the customer has been told the amount, purpose, payment method and applicable refund terms. Any payment or refund must comply with applicable law.
6. Contact
To change an appointment, contact us through WhatsApp or email at care@calmora.care.